Registration Specialist:

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STATUS: Full-time

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At Wabash Valley Health Center, we believe healthcare starts with a warm welcome and a caring connection. Every interaction matters, and for many patients, the Registration Specialist is the first person they meet on their healthcare journey. We are committed to creating an environment where patients feel respected, supported, and valued from the moment they walk through our doors.

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We're currently seeking a friendly, compassionate Registration Specialist to join our team and help make a meaningful difference in the lives of the patients and families we serve.

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About the Role

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In this role, you'll be the welcoming face and helpful voice of Wabash Valley Health Center. You'll assist patients with registration, scheduling, insurance verification, and other front office responsibilities while helping create a positive experience for every patient visit.

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As an important member of our team, you'll play a key role in connecting patients to the care they need. Your professionalism, empathy, and attention to detail will help ensure patients feel cared for from their very first interaction with our organization.

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What You'll Do

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• Greet patients and visitors with warmth, professionalism, and respect

• Answer incoming calls and assist patients with scheduling and general inquiries

• Register new and returning patients within the electronic health record system

• Verify insurance information and obtain required registration documentation

• Schedule appointments for medical, dental, and behavioral health services

• Collect co-pays, nominal fees, and past due balances as appropriate

• Maintain patient confidentiality and ensure HIPAA compliance

• Communicate effectively with patients, providers, and team members

• Support clinic operations while helping create a welcoming and positive patient experience

 

Why Join WVHC?

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• Be part of a mission-driven organization dedicated to improving community health

• Make a direct impact on patients' lives every day

• Work alongside a supportive and collaborative team

• Help create positive healthcare experiences for individuals and families

• Grow your career in an organization that values compassion, respect, and teamwork

 

What We're Looking For

 

We're looking for someone who enjoys helping others, thrives in a fast-paced environment, and understands the importance of making every patient feel welcome and valued.

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Qualifications:

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• High School Diploma or GED required

• Medical front office experience preferred

• Familiarity with medical and/or dental terminology preferred

• Experience working with electronic health records and scheduling systems is beneficial

• Strong customer service, communication, and organizational skills required

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Skills & Attributes:

 

• Friendly, outgoing, and patient-focused

• Excellent communication and interpersonal skills

• Strong attention to detail

• Ability to multitask and stay organized in a busy environment

• Dependable team player with a positive attitude

• Commitment to confidentiality, professionalism, and exceptional patient service

 

If you're ready to bring your energy, compassion, and people skills to a place where your work truly matters, we'd love to hear from you. Join us in helping make our community healthier—one patient, one smile, and one positive interaction at a time.

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